About the job Temporary Return Load Planner
CORE ROLES & RESPONSIBILITIES
80% Load Planning
o Arrange return in a timely fashion to meet customer scheduled pick up dates
o Plan and schedule using the most efficient and cost-effective delivery methods; Truckload, Less
Than Truckload, and Parcel
o Track and trace shipments
o Provide world class customer service to internal and external customers
o Monitor RAs to ensure it is compliant with return policy
o BOL management to confirm load was received in full
20% Investigateand Analyze
o Work in liaison with warehousing, transportation and customer to resolve RA discrepancies
o Report all aging RA (Return Authorization) root cause and actions weekly to Management
o Research customer chargebacks and deductions that relate to open RAs not received
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