Job Description
Description Customer Service Agent - Remote Remote Customer Service Representative
(Outbound Calls)
Evening Shift, 1:30pm - 10pm Love Your Job and Work from Home! Hire Dynamics is assisting a client in their search to find experienced
Outbound Customer Service Agents who can work from HOME. This is a great opportunity to join a growing healthcare company who provides nutrient fresh food to customers across the United States. As an Outbound Customer Service Agent, you will be responsible for managing projects, communicating with cross-functional teams, and working with customers to identify their needs. Apply Now if you meet the qualifications listed below!
Applicants must be able to work from home. All equipment will be provided but you must be able to connect to the internet from home.
You must have previous remote work experience making inbound or outbound calls. Responsibilities:
• Establish trusting, supportive, collaborative relationships with members and their caregivers.
• Conduct a minimum of 100+ daily outreach calls to a targeted list of eligible members to describe the benefits of the plan.
• Meet daily/weekly/monthly goals set by the department (i.e., number of outbound calls, call quality standards and conversion targets)
• Answer inbound calls from members, providers, and other resources courteously, respectfully, and timely, when needed.
• Capture relevant information about the member's demographics and healthcare information and document in the member's record
• Follow approved conversation guides, ensuring members understand the program and what to expect, while also responding to resistance persuasively and with professional courtesy
• Present a positive, professional, and engaging approach to members and team members by meeting members where they are and using active listening to alleviate member concerns.
• Report member feedback, including compliments, concerns, hesitation, complaints, and escalations, immediately to leadership following the policy and procedure established
• Demonstrate empathy with our users who are on a healthcare journey. Gather user feedback and disseminate it amongst the team.
• Work within multiple systems, including customer relationship management platforms, telephony, email, and other systems as required.
• All other duties as assigned
Job Requirements:
• At least one year of experience working in a remote call center or remote agent work
• High School Diploma
• Proficient in Microsoft Office
• Data Entry
• Ability to work in a team environment and independently
• Must be willing to learn industry products and terms
Job Type: Full-Time
Work Hours: Monday - Friday, 1:30pm to 10pm CST. (40-hour work week)
Pay $18.00 per hour plus commission paid on a monthly basis.
Working For Hire Dynamics At Hire Dynamics, we're in the business of fulfillment. We're not just talking about jobs, but we do that, too. We're talking about people and what they want to achieve. When you're fulfilled, you're happy. We're part of Employbridge, the nation's largest industrial staffing company with hundreds of open jobs with top employers across the country.
Job Tags
Hourly pay, Full time, Work experience placement, Work at office, Immediate start, Remote work, Afternoon shift, Monday to Friday,