Job Description
We are seeking a skilled Task Force General Manager to become part of our team at stayAPT Suites located in Raleigh, NC. As the Task Force General Manager, you will play a crucial role in enhancing our service standards and crafting an exceptional guest journey. Your primary responsibilities will include guiding our team towards delivering exceptional hospitality and cultivating a welcoming environment for our guests. This position will entail formulating operational protocols to ensure effectiveness and uniform excellence, as well as fostering and managing relationships with clients and other significant stakeholders. Compensation will be based on qualifications and experience. Come on board and contribute significantly to enhancing the guest experience!
Responsibilities:
ESSENTIAL FUNCTIONS Trains and/or works in other positions to assist assigned properties with employee training or shortages in positions. Including but not limited to front desk, housekeeping, and maintenance
The position requires accountability and effective communication
Works within established guidelines and keeps corporate supervision informed continually of operations progress
Promote community awareness of the hotel and market share
Ensures that corporate reporting deadlines are met and all required documents are submitted to accounting
Drive high guest satisfaction and drive positive online reviews while keeping a positive team spirit are a priority
Provides effective people leadership of assigned hotels by attracting, motivating, developing, rewarding, and retaining top talent
Assist with New openings, room and BOH setup, recruiting, Onboarding, and training all positions
Ensures General Managers, HSK and Front desk are trained using only approved company and brand standards
Assist in planning, managing, and attending guest events
Conduct Sales related activity including blitzing and driving brand awareness for new entry markets
Qualifications:
Must possess strong leadership and management abilities to effectively oversee operations
Excellent verbal and written communication skills are essential for this role
In-depth knowledge of the hotel industry, including services and facilities, is required
Exceptional guest service skills are a must for creating a superior guest experience
Attention to detail, excellent organization, and communication skills are vital for success in this position
About Company:
StayAPT Suites entered the long-term lodging market with an announcement of its new hotel concept in January 2020. The new brand, which will have over 20 hotels open by the end of 2022, with an additional 15+ in development, offers guests an experience not yet seen in its category. The room layout for each 500+ square-foot suite was intentionally designed to feel residential, with a dedicated living room, a full kitchen, and a separate bedroom. With a strong corporate financial backing and an experienced executive team in place, the Matthews, North Carolina-based chain is committed to building a portfolio of 100 corporate-owned hotels, in addition to franchising. Learn more at
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