Job Description

Ohio Department of Public Safety - Ohio State Highway Patrol

Report In Location - 1970 W Broad St, Columbus 43223



Primary Technology: Network Hardware

Secondary Technology: Identity & Access Management, Wireless

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over the first years of service
• Free Parking
• Free Gym Access & Walking Path
• Daycare On-site
• Cafeteria On-site

Receives direction from Network Services Supervisor (NSS) to independently install, monitor/maintain, configure, upgrade &/or administer/operate assigned multiple technology domains:

• Administers agency network circuit moves, adds & changes;
• Diagnoses, analyzes & resolves issues for Department of Public Safety (DPS), Automated Title Processing System (ATPS), Deputy Registrar (DR) agencies, Driver License Examination (DX) Stations networks & systems;
• Performs analysis using troubleshooting tools (e.g., Splunk, SolarWinds, etc.) to determine the root cause of problems on systems & networks across assigned multiple technology domains;
• Provides Tier II-III support to DPS, external agencies & information system users;
• Using information technology service management software (e.g., ServiceNow), monitors, receives & resolves incidents for network, system, & application issues;
• Follows incident escalation processes;
• Develops & maintains system documentation & diagrams;
• Answers questions & presents informal mentorship opportunities to peers &/or lower-level staff via conversation, observation or technical documentation;
• Stays current regarding new technologies, standards & techniques;
• Attends training related to job duties;
• Performs other related duties as assigned.

Helpful Tips for Applying:

1. Be detailed when describing your current/previous work duties . The more the better!! Don't just write "see attached resume".

2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.

3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

OPTION 1
48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains

including 12 mos. work experience in the primary technology (Network Hardware) specified by the agency in the position description & job posting.

OPTION 2

• Or completion of associate core program in computer science or information systems;

AND 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains

including 12 mos. work experience in the primary technology (Network Hardware) specified by the agency in the position description & job posting.

OPTION 3

• Or completion of undergraduate core program in computer science or information systems;

AND 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains

including 12 mos. work experience in the primary technology (Network Hardware) specified by the agency in the position description & job posting.

• 
  Or equivalent of minimum class qualifications for employment noted above.

Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology (Network Hardware) listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology

Background Check Information

• A BCI and FBI fingerprint check, a background check, including a polygraph examination, may be required on all selected applicants.
• A comparative analysis and/or drug-test may be a requirement of the hiring process.

To request a disability accommodation, please email HRRequestADA@dps.ohio.gov as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

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