Job Description
Job Description
Job Description
Job Title: Senior Organizational Change Manager
Contract Duration : 12 Months
Location : Edmonton, AB
Work Type : Hybrid, must be available for on-site meetings and training when required
Project Name: - OPGT Public Trustee Information System Replacement
Scope: - The Office of the Public Client and Trustee (OPGT) is committed to providing high-quality services for vulnerable Albertans. These services encompass a range of personal and financial supports aimed at assisting individuals and families. More details about OPGT can be found at -public-Client-trustee.aspx.
- Given the large volume and complexity of its cases, OPGT requires advanced financial and accounting processes, which are currently managed through the Public Trustee Information System (PTIS). This project’s primary objective is to replace PTIS with a modern platform developed on Microsoft Dynamics, integrating both Customer Relationship Management (CRM) and Financial components.
- The new system will be designed to align with revised operational processes, improving services for both public trustee staff and clients, while increasing efficiencies across the organization. It will provide a streamlined experience for clients and internal stakeholders. Staff, based in Edmonton and Calgary, will be provided with change management and training before each product release, ensuring a smooth transition and successful adoption of the new system. Approximately 150 staff members will require support in the form of training and change management initiatives.
Essential Duties: - The Senior Organizational Change Manager (Change Manager) will lead and oversee the successful execution of change management strategies and the training program.
- This role is crucial in facilitating the adoption of the new system and ensuring a seamless transition for users across the organization.
- The Change Manager will collaborate with project teams, leadership, and other key stakeholders to ensure that the organization is prepared for the changes ahead and that users are equipped with the necessary skills and tools to adapt to the new system.
- The Change Manager will be responsible for designing and implementing effective strategies to manage change, creating training materials, and ensuring successful delivery of training to all relevant stakeholders.
- The role also involves overseeing communications and engagement activities to foster buy-in from all stakeholders, identifying and addressing concerns, and ensuring that the organization transitions smoothly to the new system.
Responsibilities: Change Management Strategy and Planning: - Lead organizational change management activities to ensure smooth system adoption.
- Conduct readiness assessments to gauge the organization’s preparedness for the change.
- Develop and implement comprehensive change schedules, plans, and strategies.
- Estimate resource requirements and develop work plans to ensure timely completion of project tasks.
- Senior Organizational Change Manager works closely with project leadership to ensure sponsor engagement and alignment with the change and training initiatives.
- Address resistance and manage risks associated with change and training.
- Assess the impact of the change on different business units and user groups, identifying potential resistance points and risks.
Stakeholder Engagement & Communication - Lead communication and engagement efforts to foster alignment and support for the new system.
- Build and maintain strong relationships with key stakeholders, including leadership, end users, project teams, and IT teams.
- Develop and implement communication strategies, including timelines, content, and formats tailored to different audiences.
- Draft compelling communication materials such as messaging, announcements, FAQs, updates, and other resources to clarify and foster engagement throughout the project.
- Plan and facilitate meetings with stakeholders to gather feedback and provide updates on the project’s progress.
- Act as a liaison between business areas and project teams, ensuring user feedback is incorporated into training and communications.
Training & Development - Lead training activities to ensure all users are prepared for the new system.
- Conduct a comprehensive training needs analysis to identify gaps in knowledge and skills.
- Design and implement a structured training program, ensuring that various user groups receive training tailored to their roles and technical proficiency.
- Develop and deliver training materials, such as manuals, guides, eLearning content, and video tutorials, ensuring content is accessible and engaging.
- Organize and facilitate training sessions, ensuring full participation and engagement from all staff.
- Assess training effectiveness through feedback and success metrics, adjusting content and delivery as needed.
Impact Assessment & Monitoring - Conduct a thorough change impact analysis to understand the scope of change across the organization.
- Monitor and track the progress of change management and training activities, ensuring they are on schedule and addressing any challenges.
- Define and track success metrics, such as user engagement, training completion rates, and system adoption levels.
- Gather and evaluate feedback from users to identify any issues or gaps in training, and work with the project team to resolve them quickly.
- Track user adoption post-launch and provide ongoing support to help staff integrate the new system into their daily workflows.
- Use feedback to refine strategies and continuously improve training materials and change management approaches.
Project and Post-Implementation Support - Collaborate with the project team to develop a system for post-implementation support, including follow-up training, resources, and help desk support.
- Ensure that training materials and user resources are updated and maintained following system deployment.
- Support project success by completing other role-related tasks as necessary.
Equipment Requirements: - The resource will need to provide their own equipment.
- The computer used should be compatible with Azure Virtual Desktop (AVD) and related software. Windows operating systems are preferred.
- The resource must have access to all necessary tools and systems to work remotely, with the necessary credentials and access to the systems.
Working Hours: - Standard working hours are from 08:15 AM to 04:30 PM Alberta time, Monday through Friday, excluding provincial holidays.
- The work must be conducted from within Canada due to network and data security issues.
- While the resources can work remotely, they must be available for on-site meetings and training when required. On-site attendance for training sessions will be expected.
- The Province will not cover any travel or relocation costs related to on-site meetings.
Notes on Location: - The role is primarily remote, but on-site presence will be required for strategic meetings, team discussions, consultative meetings, and training sessions. The project team is located in Edmonton, and training will also be conducted in both Edmonton and Calgary.
- The resource will work with leadership to determine whether on-site or virtual training sessions are needed.
24-15838: #gttca #LI-GTT #gttjobs #LI-Hybrid Company Description
Global Technical Talent is a subsidiary of Chenega Corporation ( with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.
We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.
There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link:
Awards
SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015
Company Description
Global Technical Talent is a subsidiary of Chenega Corporation ( with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015
Job Tags
Holiday work, Contract work, Remote job, Relocation, Monday to Friday,