Job Description

Personnel Qualifications

• At least seven years of experience performing the functions associated with this labor category.
• Ability to understand and communicate technical concepts to others, including business stakeholders.
• Ability to develop a fit-gap analysis of deficiencies with a mitigation strategy.
• Ability to use facts and data with storytelling to develop key Enterprise and Operational messages.
• Strong interpersonal and communication skills (verbal, written, and via presentations) with a strong ability to convey strategy and action plans in a clear and concise manner, face to face or virtual.
• Experience working under deadlines and with multiple project workstreams.
• Strategic analysis and planning experience.
• Knowledge of how organizational design, organizational culture, or business process improvement supports organizational mission.
• Knowledge of change management principles and best practices.
• Experience with software development lifecycles (SDLCs), including DevOps, Agile, Lean, Iterative, or Waterfall.
• Software implementation experience.
• Data analytics and visualization experience.
• Experience conducting a learning needs analysis, developing a learning plan, and applying the knowledge to establish learning material.
• Proactively seeks solutions to problems.
• Able to exercise good judgment by making timely and effective, well-informed decisions.
• Ability to understand the big picture and the interrelationships, including the impact of changes in one area on another area.
• Able to effectively lead and thrive in ambiguity while developing/maintaining an organizational vision.

Capabilities

Responsibilities may include the following:

• Establishes a structured OCM methodology to maximize adoption.
• Leads organizational change management activities.
• Identifies and mitigates adoption risks and issues.
• Develops a communication strategy.
• Develops an enablement strategy.
• Drives the execution of marketing and messaging initiatives.
• Plans, develops, and delivers comprehensive learning programs and tracks enablement execution.
• Ensures the entire organization knows how to use the platform to achieve the best employee experience.
• Serves as a liaison to stakeholders to promote program awareness and generate overall support for program activities and achievement of program objectives.
• Identifies and assesses risks, issues, and opportunities with impacts for stakeholders and works with leadership to mitigate issues/risks.

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