Job Description

Field Service Engineer

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

A Field Service Engineer leads the implementation of software development efforts, including coding, configuration, maintenance, installation, testing, and debugging, as well as managing timelines and producing technical documentation. They work with users across business verticals to enhance the operations of Field Service processes in Salesforce. They are expected to take initiative, be creative and innovative, drive effective process designs, and share ideas. They work closely with IT architects, developers, system administrators, and product owners, and will be an active participant in getting projects completed.

Key Performance Indicators

• Code Quality
• Code Delivered On-Time as Expected
• % of Errors Found in Mainline Code
• % of Commitments Met

Principal Duties and Responsibilities

• Configures, develops, and/or maintains both customized and standard Field Service solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals.
• Manage daily support and maintenance of Field Service configurations across multiple Salesforce environments, and conduct long-term improvement operations to ensure compatibility with evolving business requirements.
• Creates and maintains technical artifacts for Field Service solutions.
• Participates in cross-functional company project teams responsible for implementing technology solutions.
• Works across engineering teams to lead, define, and manage requirements (system, element, segment, subsystem, and interface level). Performs requirements development, analysis, allocation, review, tracing, and validation.
• Applies technical standards, principles, theories, concepts and techniques to design products and systems.
• Supports all company technology standards to ensure reliable operations.
• Investigaes anomalies/outages and determines steps to reproduce, root cause, and solutions options.
• Researches new technologies and/or monitors and evaluates existing technology for improvement opportunities to support technology life cycle.
• Researches, analyzes, and effectively consolidates technical or engineering related information and presents for management review.
• Monitors environment performance and provides all necessary reporting analysis.
• Applies project management fundamentals and concepts.
• Contributes to the completion of project/program milestones.
• Leads and contributes to project design and test reviews.
• Attends relevant conferences/seminars to remain current on new and upcoming technology.
• Keeps abreast of new Salesforce features and functionality, providing recommendations for process improvements when warranted.

Candidate Summary

Required Experience

• Salesforce Admin, Platform App Builder, Field Service Lightning, and Platform Developer I certifications required
• Salesforce Application Architect certification preferred
• Minimum 5-7 years of SDLC experience required in a consultative or in-house support capacity
• 3+ years of experience configuring and maintaining Salesforce Field Service, Service Cloud, and Sales Cloud
• Experience with at least 1 large Salesforce implementation preferred
• Proficient with Apex, Visualforce, Lightning Components, Lightning Web Components, SOQL, SOSL
• Java / Javascript / C# / JQuery / Angular / Bootstrap
• Ability to teach and educate others
• Verbal, written and presentation communication skills necessary to communicate with all levels of management and cross-functional teams.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
• Experience in requirements development, analysis, allocation, review, tracing, and validation.
• Experience in product concept development, requirements management, functional analysis, interface definition and control, synthesis, verification and validation.
• Demonstrated system engineering/analytical/problem solving skills.
• Demonstrated ability to work on multiple projects in a deadline driven environment.
• Demonstrated experience generating technical documentation such as specifications, engineering reports, test plans and procedures, validation plans, and validation reports

Required Leadership Traits and Characteristics

Collaborative, Analytical, Problem Solving, Achievement Mindset, Growth Mindset, Ability to thrive in the face of ambiguity and challenge, Drive to do the right thing, leading with respect and humility, Servant Leader, Strong verbal, and written communication skills

Formal Education, Qualifications or Training

• Bachelor's degree in Engineering or related technical or quantitative degree (e.g. mathematics) required combined with at least 5-10 years of experience in the applicable technical area.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

• 401(k) retirement plan with company-matching contributions

Vacation days & sick days

Company-paid holidays & floating holidays

A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

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