Sales Support Administrator Job at iM3 Inc, Vancouver, WA

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  • iM3 Inc
  • Vancouver, WA

Job Description

Job Description

Job Description

iM3 Sales Support Administrator plays a key role in supporting the sales team. This multifaceted role combines administrative support for our sales team with technical proficiency in CAD and modern AI tools to assist with blueprint-related tasks. The ideal candidate will also provide back-up support for inside sales and handle phone inquiries, ensuring seamless operations across department. This is a full-time, on-site position based in our Vancouver, WA office; candidates must live within a reasonable commuting distance to reliably attend daily.

CLASSIFICATION: Non-Exempt/Full-Time

COMPENSATION:

  • Starting pay for this position is $24-$25 per hour. The full pay range for this role is $23/hour - $30/hour
  • Benefits (including medical vision, dental, 401K up to 3% match after 12 months and 21 years of age)
  • 2-weeks paid vacation at 1 year point
  • Sick Leave
  • 9 Holidays + 1 floating Holiday
DUTIES AND RESPONSIBILITIES
  • Utilize basic CAD skills to create, interpret and modify blueprints; possibility of also employing AI tools to enhance design accuracy and efficiency
  • Manage and track sales leads, ensuring timely follow-up.
  • Provide backup support for the sales team, including answering phones, responding to inquiries, and assisting with customer communication.
  • Assist the sales team with proposals, quotes, and follow-ups.
  • Perform accurate data entry for sales orders and documentation.
  • Collaborate with sales, procurement, and finance teams to ensure smooth order fulfillment.
  • Help inside sales in organizing and supporting trade shows and labs.
  • A strong knowledge of the iM3 Product line.
  • Establish, develop, and maintain positive business and customer relationships.
  • Understand clients' needs and recommend suitable products or services based on their requirements.
QUALIFICATIONSRequired
  • 1+ years of experience in sales support, inside sales, or related customer-facing role.
  • Exposure to CAD software (AutoCAD, SolidWorks, or similar) with ability to perform basic edits or markups.
  • Proficiency with CRM systems (Salesforce, Dynamic BC, HubSpot, or similar) and Microsoft Office Suite
  • Strong comfort with digital tools; experience or interest in AI-driven applications is a plus.
  • Excellent communication and customer service skills, with ability to manage multiple priorities.
  • Strong organizational skills, attention to detail, and a proactive approach to problem-solving.
Preferred
  • Associate’s degree in Business, Marketing, Sales, Communications, or a related field.
  • Candidates with hands-on experience in technical sales, CAD support, or product support may be considered without a formal degree.
  • Knowledge of veterinary/dental equipment (iM3 product line) or similar technical product lines preferred.
  • Sales training, CAD/Drafting training or certifications may be advantageous.

Job Tags

Hourly pay, Full time, Work at office,

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