Remote Online Chat Representative Job at Sfs Services, San Francisco, CA

NFQxZEh3VkhrWUhpWHRDNVdtM3BpYm94SFE9PQ==
  • Sfs Services
  • San Francisco, CA

Job Description

About Us:
At SFamp;S Inc. we are committed to delivering exceptional customer service and support to our clients. We are seeking a motivated and dependable Remote Online Chat Representative to join our team. This role focuses on providing excellent customer experiences through live chat support, ensuring that each interaction is professional, helpful, and solution-oriented.

Job Summary:
The Remote Online Chat Representative will handle customer inquiries, provide accurate information, and resolve issues through online chat communication. This position requires strong written communication skills, problem-solving abilities, and the ability to multitask in a fast-paced, virtual environment.

Key Responsibilities:

  • Engage with customers via live chat in a professional, friendly, and timely manner.

  • Answer questions, provide product/service details, and assist with troubleshooting.

  • Identify customer needs and offer appropriate solutions or alternatives.

  • Escalate complex or unresolved issues to the appropriate department.

  • Accurately document customer interactions and feedback in the system.

  • Meet performance goals for response time, accuracy, and customer satisfaction.

  • Stay updated on company products, services, and policies.

Qualifications:

  • High school diploma or equivalent (Associate or Bachelor’s degree preferred).

  • Prior experience in customer service, chat support, or similar role is a plus.

  • Excellent written communication and grammar skills.

  • Strong problem-solving and critical-thinking abilities.

  • Ability to manage multiple chat conversations at once.

  • Reliable internet connection and a quiet workspace for remote work.

  • Self-motivated with the ability to work independently.

What We Offer:

  • Fully remote work environment.

  • Competitive pay and performance-based incentives.

  • Training and opportunities for career development.

  • A collaborative and supportive team culture.

Job Tags

Remote work,

Similar Jobs

gpac

Territory Sales- Moldings Job at gpac

 ...We are looking for an experienced Building Materials Territory Sales Rep responsible for selling a wide variety of our building products...  ...experience in Building Materials (siding, trim, millwork, flooring, moldings) Strong organizational skills Ability to multitask... 

Monster

General Machinist Job at Monster

General Machinist About Aerotec International We are FAA approved repair station. Aerotec International is a valued resource to Repair/Overhaul of Aux Power Units for the airline industry with 30+ years of experience. The turbine engines are manufactured by Honeywell or... 

HumCap

Product Owner Job at HumCap

 ...Job DescriptionJob DescriptionThe Product Owner is responsible for refining requirements, validating data, and assisting with testing activities related to product. This role involves working closely with stakeholders and cross-functional teams throughout the full SDLC... 

Institute For Family Development

Family Therapist / Social Worker / Counselor - King County Job at Institute For Family Development

 ...WHO WE ARE The Institute for Family Development (IFD) is an international leader in providing services that keep children safe, strengthen...  ...recognized, evidenced-based Homebuilders program.Social justice is a foundational value of our organization, and we are... 

Craft & Technical Solutions

Freight Broker Job at Craft & Technical Solutions

 ...Position Overview: Seeking a highly experienced freight broker to help launch a 3PL operation. This is not a back-office rolethis is full-cycle brokerage leadership with the ability to shape strategy, process, and future growth. Primary Responsibilities:~...