Company Overview
ParksideTech is an IT services and solutions company that specializes in working with businesses throughout Arizona to assess, recommend, implement and support IT solutions. With over 60 years of combined IT experience working with companies of all sizes, from small businesses to publicly traded corporations, ParksideTech is the perfect IT partner. Our expertise covers all our customers' IT needs.
Position Summary
The Dispatcher plays a crucial role in coordinating and managing service requests within the organization. They are the first point of contact for clients, triage incoming issues, and ensure efficient resolution by assigning tasks to the appropriate technical team members. The role requires strong communication, multitasking, organization, documentation and problem-solving skills, along with the ability to remain calm under pressure.
Duties & Responsibilities
Dispatch/Scheduling:
Ticket Management:
Communication:
Problem Solving:
Coordination:
Process Improvement:
Documentation:
Qualifications, Skills & Abilities
Technical Proficiency:
Communication Skills:
Multitasking:
Customer Service Skills:
Time Management:
Stress Management:
Education & Experience
Physical Requirements
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