Live Chat Representative Job at TEC Accutite, South San Francisco, CA

NURwWkhBSkhuWVhnVWRpeVcyTGxqYkU2SFE9PQ==
  • TEC Accutite
  • South San Francisco, CA

Job Description

TEC is a vertically integrated petroleum industry engineering and construction services company. TEC offers Web based/ Online Compliance Solutions, engineering, testing and compliance, and construction services.

TEC Accutite has more than three decades of experience providing deep expertise, exceptional service and advanced technology solutions to customers in the Bay Area and across North America. Our singular focus is to provide customers solutions for all their fuel storage and environmental compliance needs.

The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.

We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities:
• Engage with customers in real-time through live chat to provide support and assistance
• Resolve customer queries, complaints, and issues in a timely and professional manner
• Identify and escalate complex issues to the appropriate team or department
• Maintain accurate records of customer interactions and transactions
• Provide feedback and suggestions for improving the customer experience

Qualifications:
• High school diploma or equivalent
• Previous experience in customer service or a similar role
• Excellent communication skills, both written and verbal
• Ability to multitask and work under pressure
• Proficiency in typing and using live chat software

Skills:
• Strong problem-solving skills
• Empathy and patience when dealing with customers
• Ability to work independently and as part of a team
• Attention to detail and accuracy
• Flexibility to work in a fast-paced environment

Job Tags

For contractors,

Similar Jobs

Copilot Careers

Substitute Teacher Aide - No Degree or Experience Needed! Job at Copilot Careers

 ...play a vital role in supporting our schools educational mission. When regular staff members are absent, you will step in to assist teachers and ensure students continue to receive the necessary guidance and support throughout their day. This position offers you the... 

U.S. Renal Care

Dialysis Registered Nurse - Float Job at U.S. Renal Care

 ...Dialysis Registered Nurse - Float at U.S. Renal Care summary: As a Dialysis Registered Nurse - Float, you provide high-quality dialysis care to patients with kidney disease, performing physical assessments and monitoring throughout treatment. You collaborate with a... 

Camel Energy Manufacturing Michigan

Chinese/Mandarin Translator with factory experience Job at Camel Energy Manufacturing Michigan

 ...Job Description Job Description In need of a candidate that is bilingual in Chinese (Mandarin) and English with a little or a lot of experience working in the Manufacturing industry to help translate daily activities and help with different work in the plant. We... 

GHR Healthcare

Travel PACU Registered Nurse - $2,268 per week Job at GHR Healthcare

 ...GHR Healthcare is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Portland, Maine. Job Description & Requirements ~ Specialty: PACU - Post Anesthesia Care ~ Discipline: RN ~ Start Date: ASAP ~ Duration: 26 weeks ~36 hours... 

UNM Sandoval Regional Medical Center

PATIENT SITTER AIDE Job at UNM Sandoval Regional Medical Center

 ...considerations. Department: Inpatient Float Pool FTE: 0.90 Full Time Shift: Rotating Position Summary: Responsible for basic patient observation and activities of daily living (ADL). Complete documentation as required on flow sheet log. Ensure adherence to...