Job Description

Job Description

Essential duties & responsibilities:

• Process, track, and manage international customer orders from receipt through delivery. Release backorders as inventory becomes available.
• Review all required international shipping documentation, including commercial invoices, packing lists, certificates of , and customs declarations, ensuring accuracy and compliance with export regulations and internal policies.
• Coordinate with internal departments (Supply Chain, Production, Regulatory, Pricing, Marketing, Engineering, Quality, and Finance) to ensure accurate and timely order fulfillment.
• Provide customers with order acknowledgments, confirmed shipping dates, and real-time updates on order status.
• Support resolution of customer inquiries, billing discrepancies, shipping delays, or order errors by collaborating with relevant departments.
• Initiate and process product returns in accordance with company procedures and international return policies.
• Maintain accurate records of purchase orders, shipping documents, returns, and invoices for audit and compliance purposes.
• Ensure compliance with global trade and export regulations and maintain awareness of relevant documentation and regulatory requirements.
• Participate in ongoing system training to stay current on order processing platforms and tools.
• Perform additional duties as required to support international logistics operations.

Education & special trainings:

• Bachelor's degree ; OR at least 4 years of experience in customer service or international logistics.
• Familiarity with inventory systems and order management software.
• Experience with international order processing, global shipping documentation, and export compliance is .
• Prior experience in the medical device or regulated industry is .

Qualifications & experience:

• Strong intercultural communication skills with sensitivity to barriers, business etiquette, time zones, and cultural that influence communication and collaboration.
• Excellent communication and interpersonal skills; able to build rapport with global customers and internal teams.
• Must be able to collaborate cross-functionally and adapt to changing priorities.
• High attention to detail with a focus on accuracy in data entry, billing, and documentation.
• Ability to prioritize and manage multiple tasks in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office and ERP systems.

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