Freight Forwarding Operations & Customer Service Agent Job at Syncreon International Group, El Paso, TX

NFQ1WkhneEdtNGZuVnQyN1ZXanVqYmM5SHc9PQ==
  • Syncreon International Group
  • El Paso, TX

Job Description

Freight Forwarding Operations & Customer Service Agent

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

Key Responsibilities
  • Manage file creation and all services associated with freight forwarding and logistics
  • Assist with account start-up; liaison with sales to ensure required documentation/information needed for the SOP are provided
  • Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
  • Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
  • Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
  • Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
  • Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
  • Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
  • Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload
Qualifications, Experience and Skills
  • Graduate in any field
  • At least 3 years of relevant and recent experience in Freight Forwarding Operations and customer service
  • Freight Forwarding experience is mandatory

Fluency in oral & written English is essential.

2 years' work experience in a high tech customer services and logistics' environment.

Excellent knowledge of the Microsoft office suite, with proven reporting & presentation skills.

Responsiveness in dealing with Customer requests.

Attention to detail for billing, process analysis, customer complaints investigations & reporting activities.

Excellent interpersonal skills.

Ability to work as part of a team and assist other team members during peak volume periods

Experience in carrier network management.

Nearest Major Market: El Paso

Job Segment: Logistics, Supply Chain, Supply, Operations Manager, Operations

Job Tags

Work experience placement, Work at office, Worldwide,

Similar Jobs

Accenture Federal Services

Oracle EBS DBA Job at Accenture Federal Services

 ...and more.Join us to drive positive, lasting change that moves missions and the government forward!You Are: EBS DBAThe work:The Oracle EBS DBA will be responsible for the administration of Oracle e-Business Suite (EBS), Oracle database, Oracle middleware and related... 

Operation Support Inc

Stand Up Reach/Cherry Picker Forklift Operator Job at Operation Support Inc

 ...Description Job Description Benefits: Company parties Opportunity for advancement Training & development Stand Up/Cherry Picker Forklift Operator Duties and Responsibilities Unload products from arriving trucks Scan incoming inventory and report any... 

REAP Healthcare Agents

Physician / Podiatry / Illinois / Permanent / Podiatrist / DPM / Part Time / Full Time Job at REAP Healthcare Agents

 ...Immediate need for Full Time or Part Time BE/BC Podiatrists to join a well established Podiatry group. Lets Discuss Most details on the table for discussion 2025 grads welcome some details/FAQs below 8:30-4:30 Monday thru Fridays are typical days. 18-20... 

IVP TRANSPORT LLC

CDL Regional Tanker/HazMat Driver Job at IVP TRANSPORT LLC

 ...CDL A Hazmat Local Driver - QUANTIX LIQUIDS: Qualifications : ~ Safe, Dependable, and Punctual driver. ~2-years of Tanker and 1-year HazMat experience. ~ Understands and speaks English. Responsibilities: Driving job position that consists of keeping... 

Trelevate

B2B Sales Consultant - Outside Sales Job at Trelevate

 ...Job Description Job Description Now Hiring: B2B Field Sales Business Advisor (Frontier Fiber) Earn $75K$130K+ Your First Year | Base + Uncapped Commissions | $500 New Hire Bonus Trelevate is looking for confident closers, fast talkers, and face-to-face relationship...