Job Description

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles LOVE by Cirque du Soleil, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win Americas Got Talent TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 800 slot machines, 80 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.

JOB SUMMARY

The Food Server is responsible for serving food and beverages to guests throughout the property, ensuring an exceptional guest experience. All duties are performed in accordance to company policies and procedures.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Greet guests in a positive, friendly manner and make them feel welcome.
• Knowledgeable of selling techniques and service delivery of menu items of every course and both non and alcoholic beverages.
• Maintain table cleanliness utilizing a silent service approach.
• Itemize bills correctly and efficiently secure payment.
• Maintain cleanliness and stock of assigned areas, side stations, tables and Point of Sale (POS) stations.
• Anticipate the guests needs and respond appropriately with a sense of urgency.
• Communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
• Perform other job-related duties as requested.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• High School Diploma or equivalent
• Three (3) years of Food and Beverage experience in a high-paced environment

PREFERRED EXPERIENCE:

• Previous experience working in a similar resort setting.
• Previous experience working in a high-volume and fast-paced food or beverage setting.
• Work varied shifts, to include weekends and holidays.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Must be 21 years of age or older
• Valid Alcohol Awareness Card
• Valid Health Card
• Union Referral
• Proof of eligibility to work in the United States

KNOWLEDGE, SKILLS, AND ABILITIES:

• Effective listening abilities with strong judgment skills.
• Ability to multi-task and work well in a fast paced, team-oriented environment.
• Knowledge of health, safety and sanitation regulations.
• Able to effectively communicate in English, in both written and verbal forms.
• Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately .
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Basic mathematical skills specific to job responsibilities, to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Knowledgeable of menu items, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes
• Knowledgeable of standard kitchen equipment and supplies, including, but not limited to toasters, refrigerators, and coolers, slicers and beverage machines.
• Knowledgeable of computers and Point of Sale (POS) systems.
• Must attend trainings as assigned.
• Ability to work varied shifts, to include weekends and holidays.

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