Entry Level -Network Operations Support Technician (Montgomery) Job at Vista Applied Solutions Group Inc, Montgomery, AL

NERoYkh3RkZtNFRuVTk2eVhHcnBpN2N4R0E9PQ==
  • Vista Applied Solutions Group Inc
  • Montgomery, AL

Job Description

Posting ID: 8960

Location: Montgomery AL

Duration: 3-6 Months (Contract Hire)

In-Person Interview ONLY

Position Overview:

This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance. The technician will be responsible for monitoring and maintaining the State of Alabamas LAN/WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits.

Key Responsibilities:

  • Monitor network alarms, alerts, and faults; respond promptly to ensure service reliability and availability.
  • Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
  • Analyze State Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues.
  • Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel.
  • Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team.
  • 2nd shift. 4pm-12am. Shift will be Monday through the following Wednesday. So, a 10-day shift, then 4 days off, 5-day shift 2 days off, then repeat

Skills Required:

  • Minimum 1 year of experience with LAN/WAN maintenance and support.
  • Minimum 1 year of call center or service desk experience.
  • Strong customer service skills.
  • Experience or knowledge of voice and data circuits, including troubleshooting and research.
  • Familiarity with incident ticketing systems such as ServiceNow or Remedy.

Experience Required:

At least 1 year of systems analysis or service desk experience.

Education Required:

High School Diploma or GED.

Preferred Qualifications:

CompTIA Network+ Certification.

Job Tags

Contract work, Part time, Shift work, Day shift, Afternoon shift,

Similar Jobs

Advanced Technical Staffing Solutions

Marine Electrician Job at Advanced Technical Staffing Solutions

ATSS is currently looking for a Marine Electrician for our client in Theodore, AL. Pay ranges from $18-$28 based on experience and interview. After 90 days candidate will role to full time employee and be eligible for full time benefits (PTO and Insurance). Must...

Chowdhury Divorce Law Group

Family Law Attorney Job at Chowdhury Divorce Law Group

 ...remotely. You should be comfortable working autonomously with minimal oversight in a work-from-home setting. A minimum of 3 years...  ...from start to finish with the assistance of support staff. Successful...  ...technology budget for purchasing home office equipment. Compensation: $15... 

Stay Green

Gardener Job at Stay Green

 ...EXPERIENCE & TRAINING: The Gardener must have the ability to communicate well in Spanish and be willing to learn to communicate in English. Gardeners must successfully pass the SGI Technical/Horticultural Skill Training Tests Level I & II. The Gardener must also be... 

Aerolase

Laser Engineering Technician Job at Aerolase

 ...About the Company: Aerolase is the fastest growing medical laser company, serving the high growth dermatology and aesthetic laser...  ...hiring in many areas and currently seek laser optical engineering technicians with a passion for creating new things. The company offers a... 

American Made Solutions LLC Defunct

MIG Welder/Fabricator Job at American Made Solutions LLC Defunct

 ...About the job MIG Welder/Fabricator MIG Welder Fabrication Team We are seeking a dedicated and skilled MIG Welder to join our fabrication team. In this role, you will prepare, cut, assemble, and weld various metal components and structures using MIG welding...