Job Description

Company Overview: North Pacific Properties is a privately held and owner-operated professional property management company established in 2008. A traditional brokerage divided into three divisions: real estate, property management, and maintenance. For more information, visit our website.

We are currently seeking a Director of Property Management to lead our Property Management Division, which specializes in managing single family properties throughout the PNW.

Responsibilities

1. Team Leadership: Manage and oversee the Property Management Division, including a team of 16 property managers (1099) and a Property Management Supervisor (W2).
2. Operational Oversight: Coordinate activities and resources to achieve property objectives as set by the Director of Business Operations and the CEO.
3. Policy Development: Participate in creating strategies, operational procedures, and policies.
4. Revenue Growth: Assist in creating and executing strategies to increase portfolio and company revenue.
5. Compliance: Ensure all business practices comply with company policies, Fair Housing laws, the ADA, the Fair Credit Reporting Act, state statutes, and other relevant laws.
6. Policy Implementation: Enforce company policies within the property management team.
7. Strategy Execution: Collaborate with the Director of Business Operations and the CEO to develop and implement marketing and growth strategies.
8. Quality Assurance: Ensure operations meet established quality standards through proper procedures and processes.
9. Relationship Management: Maintain external relationships with clients, vendors, and residents to further company objectives and image.
10. Administrative Efficiency: Ensure efficient administrative practices, including scheduling, contracting, and record keeping.
11. Financial Monitoring: Regularly review financial information for accuracy and compliance.
12. Performance Evaluation: Conduct monthly report analyses to ensure that Key Performance Indicators (KPIs) are in line with business objectives.
13. Problem Resolution: Address and resolve business and personnel issues promptly.
14. Legal Oversight: Lead the resolution of legal and contractual disputes, keeping the CEO informed.
15. Reporting: Develop and submit required reports to the CEO within set guidelines.
16. Industry Awareness: Stay informed about industry trends, legal, regulatory, and technical changes, and communicate updates to the team.
17. Meetings: Conduct monthly property management meetings to update on policies, legislative changes, and technological improvements.
18. Networking: Participate with relevant outside organizations and activities to engage, promote, and enhance the companys mission and reputation.

Ideal Candidate Qualifications

1. Licensing: Active Managing Brokers license, or a Real Estate Brokers License with the ability to obtain a Managing Brokers license within six months of hire.
2. Experience: At least 5 years of residential property management experience and 5-7 years of managerial experience.
3. Professionalism: Must be able to work collaboratively and respectfully with peers, other team members and departments.
4. Knowledge: Strong understanding of WA landlord/tenant law, lease agreements, and security deposit disposition processes.
5. Independence: Ability to work independently in a fast-paced, changing environment.
6. Software Proficiency: Experience with AppFolio is preferred but not required.
7. Transportation: Reliable transportation is required.

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