Join to apply for the Customer Success Manager role at VGP JOINT STOCK COMPANY . About Pear Suite Pear Suite’s care navigation platform empowers staff to collect, visualize, understand, and act on social determinants of health data, enabling various healthcare entities and community-based organizations to meet the social needs of their community in a culturally sensitive, person-centered way. About The Role Job Title: Customer Success Manager Type: Full-Time Pay: 70-85K Location: Remote (Pacific Standard Timezone preferred) Reports To: Sr. Customer Success Manager Job Overview We are seeking a dedicated, proactive, community-oriented Customer Success Manager to join our dynamic team. This role is ideal for an individual with a strong background in community health work/care navigation and in SaaS software implementation and account management, who is passionate about ensuring client satisfaction and success. As a Customer Success Manager, you will play a crucial role in guiding our clients through the implementation and optimization of our platform, fostering strong relationships, and driving customer engagement and retention. Prior working knowledge of community-based practices will ensure success in this role. What You'll Do Act as the primary point of contact for assigned clients, providing exceptional support and guidance throughout their journey with our platform. Oversee the implementation and configuration of our SaaS solutions, ensuring seamless integration with clients' existing workflows. Develop and maintain deep knowledge of our platform to effectively address client inquiries, troubleshoot issues, and offer strategic advice. Conduct regular check-ins with clients to review their usage, assess satisfaction, and identify opportunities for further engagement and optimization. Collaborate with cross-functional teams, including Sales and Product, to address client needs and drive continuous improvement. Develop and deliver training sessions and educational materials to help clients maximize the value of our platform. Monitor and report on key performance metrics, including customer satisfaction, usage patterns, and renewal rates. Proactively identify and address potential risks to client satisfaction and retention, implementing solutions to mitigate those risks. Qualifications Minimum Qualifications: Proven experience in SaaS software implementation, account management, and platform configuration. Background in community health work is a plus. Strong problem-solving skills and ability to handle complex client issues effectively. Excellent communication and interpersonal skills, with a customer-centric approach. Ability to work independently and manage multiple priorities in a fast-paced environment. Proficiency in relevant software tools and platforms, including CRM systems. Bi-lingual English/Spanish preferred. If you are a results-driven individual with a passion for customer success and a knack for building strong client relationships, we would love to hear from you. The Pay Range For This Role Is 70,000 - 85,000 USD per year (Remote) Seniority level Entry level Employment type Full-time Job function Other #J-18808-Ljbffr Vgplay
...Job Description Graphic Designer (with Project Management Experience) About Cymbiotika: At Cymbiotika, we believe that wellness starts with trust. Thats why were committed to creating supplements that are not only effective but also transparent. From the moment...
...Join to apply for the Tax Preparer - Work from Home role at Intuit2 days ago Be among the first 25 applicantsJoin to apply for the Tax Preparer - Work from Home role at IntuitGet AI-powered advice on this job and more exclusive features.OverviewIntuit is seeking...
...teaming up with a stable, growing, and socially responsible multi-family real estate owner to assist them in hiring a Senior Property Accountant in San Francisco, CA!This Senior Property Accountant must have an understanding of all types of financial property operations...
...the Warehouse Director is responsible for leading the day-to-day operations of the warehouse facility, ensuring efficient order fulfillment, building a culture of safety, and maintaining a high level of customer satisfaction. This role is ideal for individuals with a strong...
...Job Description Job Description SMT Operator, up to $20-25/hr - Shelby Twp, MI Are you looking for an opportunity to get your foot in the door with a continuously growing company? Are you tired of hopping around jobs and looking for somewhere that you can grow...