Customer Success Manager Job at Strativ Group, Waltham, MA

NHpoZUZnSkVtNFhrVk5teVhtL3JnN3M5R1E9PQ==
  • Strativ Group
  • Waltham, MA

Job Description

Job Title: Customer Success Manager

Location: Hybrid – Waltham, MA

Salary: $60,000–$80,000

Industry: SaaS / Fintech

Client Type: High-Growth Start-Up

About the Company:

Our client is a fast-growing SaaS start-up at the intersection of technology and financial services. They're disrupting their space with a powerful platform that's transforming how their customers operate—and they’re looking for a driven Customer Success Manager to help them deliver exceptional experiences as they scale.

About the Role:

As a Customer Success Manager , you’ll be the strategic partner for clients, ensuring they’re getting the most out of the platform and achieving their business goals. You’ll join a passionate team and play a key role in customer retention, satisfaction, and growth. This is a hybrid role based in Waltham, MA with flexibility for remote work 2–3 days per week.

Key Responsibilities:

  • Own the post-sale customer relationship and ensure successful onboarding, training, and adoption
  • Act as a trusted advisor to your portfolio of clients, guiding them through product use and value realization
  • Identify growth opportunities within existing accounts and partner with Sales as needed
  • Proactively manage renewals and reduce churn through thoughtful engagement
  • Collaborate with Product and Support teams to advocate for customer needs and feedback
  • Track customer health metrics and report on KPIs

Requirements:

  • 2-4 years of experience in a Customer Success role within a SaaS or Fintech company
  • Proven track record of managing client relationships and driving customer outcomes
  • Excellent communication, problem-solving, and project management skills
  • Ability to thrive in a fast-paced, startup environment
  • Comfort working cross-functionally with Sales, Product, and Support teams

Bonus Points For:

  • Experience in the financial services industry
  • Exposure to or experience in the logistics/freight sector

Job Tags

Remote work, 2 days per week, 3 days per week,

Similar Jobs

Openwork, LLC

Forklift Operator Job at Openwork, LLC

 ...qualifications listed below. As a warehouse associate youll be responsible for: Drives sit-down and stand-up forklifts, and other industrial vehicles such as cherry-pickers and automated pallet jacks as needed. Moves hazardous materials. Maintains clean work area.... 

Hire Dynamics

3rd Shift Stocker Job at Hire Dynamics

STOCKER- The Stocker is responsible for obtaining product from the staging area or ready rack and placing it in primary locations.Essential Duties and ResponsibilitiesUse RF device to locate and move productFollow policies, procedures and company standardsCorrectly ...

LightHeart Associates, LightHeart Associates

Associate Mental Health Therapist (PT) - Edmonds Job at LightHeart Associates, LightHeart Associates

 ...Join us at Lightheart Associates , a member of Transformations Care Network (TCN), as we embark on an exciting journey to empower...  ...healing and resilience. Develop comprehensive crisis plans, safety plans, relapse prevention plans, and wellness plans, supporting... 

Colorful Nails

Lash Technician Job at Colorful Nails

 ...Job Description Job Description Colorful Nails is looking for a Lash Technician to perform Lash and Waxing services at our salon. If you have attention to detail, communicate well and enjoy working in a client focused salon please apply. * Perform Lash Sets and... 

Sanford Health

Nursing Assistant - Windsong/Trillium Assisted Living - Part Time Nights Job at Sanford Health

Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated...