Job Description
Join to apply for the Customer Success Manager role at FurtherAI
Join to apply for the Customer Success Manager role at FurtherAI
FurtherAI
AI Workforce for the Insurance Industry
Customer Success Manager
$80K - $140K / 0.05% - 0.15%
Location
San Francisco, CA, US / Remote (US)
Job Type
Full-time
Experience
3+ years
Visa
Will sponsor
Connect directly with founders of the best YC-funded startups.
Apply to role ›
Sashank Gondala
CTO/Co-founder
About The Role
About the Role
We’re hiring our first Customer Success Manager at FurtherAI. As our Customer Success Manager, you’ll onboard and support customers, help them succeed with our AI Teammates, and grow accounts over time. You’ll work closely with founders and engineers to turn feedback into product improvements and build scalable processes from the ground up.
Why Join FurtherAI?
High Impact: Be the voice of the customer across product and GTM teams.
Real Ownership: Build playbooks, improve onboarding, and lead retention strategy.
Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows.
Early Team: Join a tight-knit, high-performing group shaping how work gets done in insurance.
Responsibilities
Own customer onboarding, training, and early success milestones.
Manage a portfolio of accounts, driving satisfaction, retention, and upsell opportunities.
Run QBRs and regular check-ins to surface needs and preempt churn risks.
Translate customer feedback into product and model improvements.
Collaborate with engineering and founders to escalate and resolve technical issues.
Create and iterate on internal CS processes, playbooks, and reporting systems.
Contribute to documentation, FAQs, and knowledge base to support scale.
You Might Be a Fit If You
Have 4+ years in Customer Success or Account Management, ideally in B2B SaaS with $50 - 100K ACV customers.
Have led customer onboarding and expansion efforts, and are comfortable owning renewal/upsell targets.
Are process-driven, customer-obsessed, and execute with discipline.
Thrive in ambiguity and love building things from scratch.
Have experience working closely with product or technical teams.
(Bonus) Have worked in regulated industries like insurance, finance, or healthcare.
About FurtherAI
At FurtherAI, we are building a workforce of AI Teammates to automate insurance workflows. These AI Teammates can practically automate any insurance workflow involving processing unstructured documents, data entry into internal systems or web portals, or even making phone calls.
Our core mission is to answer a critical question: Can AI be made as reliable, adaptive, and continuously learning as a new human employee?
We have raised a $5MM seed round from top-tier investors, including Y Combinator, South Park Commons, Nexus VP and Converge VC. Our founding team features a second time founder and a language modeling scientist from Apple, who have known each other for over 12 years.
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Other
Industries Software Development
Referrals increase your chances of interviewing at FurtherAI by 2x
Get notified about new Customer Success Manager jobs in San Francisco, CA .
Manager, Customer and Employee Experience San Francisco, CA $114,900.00-$152,200.00 4 days ago
San Francisco, CA $139,200.00-$174,000.00 7 hours ago
Director, Customer Experience Operations Customer Success Manager II, Global Strategic San Francisco, CA $111,200.00-$123,600.00 2 days ago
San Francisco, CA $145,000.00-$170,000.00 6 days ago
Enterprise Customer Success Manager, AMER San Francisco, CA $90,000.00-$120,000.00 3 days ago
Customer Experience Analyst Lead (Customer Support) Customer Experience (CX) Enablement Director San Mateo, CA $130,000.00-$175,000.00 5 days ago
San Francisco, CA $135,200.00-$234,100.00 2 weeks ago
Senior Customer Success Manager, Uber Transit San Francisco, CA $99,000.00-$122,000.00 2 weeks ago
San Francisco, CA $140,000.00-$160,000.00 3 days ago
San Francisco, CA $110,000.00-$150,000.00 2 months ago
San Francisco, CA $90,000.00-$110,000.00 4 days ago
San Francisco, CA $105,000.00-$125,000.00 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr FurtherAI
Job Tags
Full time, Remote work,