Location: Las Vegas, Nevada, 89120 Workplace Type: On-site Placement Type: Contract to Hire (6 months) Pay Rate: $22.00/hour (up to $24.50/hour with a bachelor's degree) Hours: 8:30 AM - 5:00 PM (flexibility preferred for future expansion to 7 AM - 7 PM or weekends) About the Role Seeking Content Moderators who thrive in tech-driven environments. This is not a traditional call center – our team handles content moderation, fraud investigation, ticketing, and omnichannel support using advanced AI tools. You'll be part of a collaborative, family-oriented culture with strong career pathing into departments such as marketing, product, and leadership. Key Responsibilities Moderate user-generated content to ensure compliance with community guidelines. Investigate and report fraudulent activity using internal tools. Respond to customer tickets via phone, chat, email, and ticketing systems. Troubleshoot technical issues and identify root causes. Escalate critical issues appropriately and document actions taken. Interpret data and trends to recommend solutions. Must-Have Skills / Qualifications 1+ year in customer service with experience in content moderation, fraud analysis & reporting, and ticket resolution. Experience using AI tools professionally. Strong computer literacy and multitasking across systems. Skills include administration, reception, troubleshooting, problem solving, technical support, fraud investigation, escalation, call center, and customer support. Interview Process Review prep materials (links provided in application). Complete an online assessment (70% pass required). Virtual interview with HR. Panel interview with Ops leadership. Offer. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. Benefits (subject to eligibility) may include: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for employees and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Las Vegas, NV. Application Deadline This position is anticipated to close on Nov 8, 2025. Equal Opportunity Employer: The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr TEKsystems
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