Job Description
- Are you bilingual - spanish speaking - fluent in conversation, reading and writing?
- Are you compassionate about helping others?
- Are you able to engage with customers to influence and promote solutions to meet their needs?
- Do you thrive in a fast paced, goal driven environment?
- Do you want to work in a great team environment?
- Are you organized with great critical thinking skills?
- Are you detail oriented with the ability to handle complex issues?
- Are you reliable and dependable and ready to work?
If so, US Imaging is looking for self-motivated individuals with the passion, drive, energy, and positive attitude to be a top performers. You will be part of our Call Center VIP Medical Scheduling team and will engage with our clients to schedule their imaging procedures at one of our facilities across the United States. As a bilingual agent, you will be availalbe to assist any Spanish speaking members.
The Member Service Agent is expected to provide exceptional customer service, educate the member, and/or assist the member with all aspects of the scheduling process.
Essential Duties and Responsibilities: - Conduct outbound calls to members to educate them about their healthcare benefits, focusing on cost-saving opportunities for imaging services (CT, MRI, PET scans).
- Proactively schedule appointments for imaging services, ensuring members utilize their benefit to save money.
- Explain the availability of health coaching services for MSK-related issues and assist members in connecting with a health coach when needed.
- Provide accurate, clear, and compassionate communication to answer member questions and resolve concerns.
- Use call center software to document interactions, schedule services, and follow up as needed.
- Meet or exceed key performance metrics, including call volume, member engagement, and satisfaction scores.
- Maintain strict confidentiality and adhere to HIPAA and other regulatory requirements.
- Collaborate with internal teams to improve processes and enhance the member experience.
Qualifications: - High School diploma/GED equivalent
- Minimum 2 years of customer service experience
- Proven experience in a competitive environment a plus
- Bilingual - Spanish Speaking Required
- Demonstrated attention to detail and complex problem solving
- Motivated, to meet and exceed goals
- Professional image, reliable and dependable
- Proficient with Computer Skills Including Microsoft Office applications (Outlook, Excel, Word, and PowerPoint.)
Compensation and Benefits: All full-time employees are eligible for paid time off, and holiday pay, as well as participate in medical, dental, vision, life insurance, voluntary life, LTD, and retirement 401k.
Competitive hourly rate of $19.50 with a monthly bonus opportunity.
On Site opportunity. The training program is Monday - Friday 9:00 to 5:30 pm. Other shifts may be availalbe upon completion of training. Operations are on site Monday - Friday.
We strive for a team environment in a fast-paced, fun work environment with onsite perks and celebrations.
Must be available to work Monday through Friday on site. The training program is 6 weeks long 9:00 am to 5:30 pm. We expect the training program to begin November 11.. Must be available to fulfill full training schedule in order to complete training.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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Job Tags
Hourly pay, Full time, Work at office, Local area, Monday to Friday, Shift work,